The healthcare industry is constantly changing, often driven by emerging technologies that transform how providers and their staff practice. Since arriving on the scene a couple of years ago, artificial intelligence (AI) has continued to shape the way physician practices overcome staffing shortages and other operational challenges to offer high-quality patient care.
At Providertech, our mission is to help healthcare providers promote a positive experience for the patients they serve. Learn from our Chief Clinical Officer, Lisa Tejada, to find out how we’re using AI to do just that.
How Do AI Solutions Augment the Patient Experience?
Every practice wants their patients to have a good experience. That’s a given, but how to actually do it is much more complicated for all the reasons we’ve already covered.
Take, for example, the call center agent who has already taken 50 calls and maybe had a disgruntled patient — or ten. They’re going to have a different energy on subsequent calls versus someone who’s just starting their shift.
As consumers, we have expectations about businesses. Healthcare is a business, and a patient’s experience with a provider makes a difference as to whether he or she will continue to receive care at that practice in the future. They’re not only interacting with that provider to receive care that impacts how they feel day in and day out but as healthcare consumers, we are paying a premium for care.
What Are Important Components of Any AI Solution for Medical Groups?
Healthcare providers obviously have to be very mindful because of the sensitive patient data. If a physician practice is using tools from outside their organization, they need to ensure there are processes in place to safeguard that data. It’s essential to either have a business associate agreement (BAA) for an AI vendor to sign or that practice leaders execute one from the vendor partner. Their standards of practice for data security must be aligned with yours.
Another component is ensuring the technical leaders you have in place are very adept at understanding all the necessary compliance pieces. These individuals should proactively verify that the tools you’re using — internally and externally — meet or exceed at least the basic expectations for compliance. Even as a small practice, your technical leaders need to audit, understand and manage the processes that make sure anyone interacting with the sensitive data does so properly.
One of the best ways medical groups can convey to their patients that their data is being kept private and secure is through validation from an independent third-party organization. Here at Providertech, we’re SOC 2 Type 1-certified. This certification, commonly sought after by healthcare organizations, demonstrates that our internal processes and systems meet the stringent criteria of the American Institute of Certified Public Accountants (AICPA), covering critical areas such as security and system availability.
What Makes Providertech.ai Different from Similar AI Solutions?
The biggest difference with partnering with Providertech is that our team is comprised of people with healthcare experience — from clinical, operations and healthcare technology, — who have been building out our solutions from the beginning to make sure they’re meeting (and exceeding) the needs of our clients in the healthcare industry. Our team has experience all across the healthcare field from clinical settings ranging from acute to ambulatory care to FQHCs and extending into payers, and we utilize that experience to envision what our products should look like and which features they should have.
Because we’re influencing the process at every stage, we’re able to really help clients optimize our solutions and use them in ways that provide them and their patients with the most benefit. If you don’t understand the industry, that’s a much bigger leap.
When we’re working with our clients, we work with them directly to define the problem(s) they’re trying to solve. More often than not, we understand that problem because of our healthcare experience and are thus able to suggest relevant approaches and strategies.
Not only do we understand the industry and the importance of engaging patients, we have a really cool tool to achieve it. If you align the tool with the understanding and the strategy, you get a much greater impact.
What Benefits Does Providertech.ai Offer to Healthcare Providers?
It can’t be emphasized enough that implementing the right technology enables a physician practice and other healthcare providers to streamline patient engagement while more easily managing the tasks necessary to drive operational success and promote a positive experience. When you find the right technology partner, it allows you to not only reduce wait times and other frustrations but also provide high-quality patient care.
Having someone who understands the challenges you encounter makes it easier for you to deploy tools that let you focus on what you want to instead of tedious, time-consuming tasks that can be otherwise automated. So many medical groups are stretched so thin, and without resources to assist them, the outcome often is not a positive patient experience.
Are you ready to expand the reach of your patient communication without having to add additional staff? Check out a demo of our Providertech.ai Operations AI agent.
