Do you remember the Betamax video cassette player and recorder released in 1975? What about the Segway, the personal motorized scooter that burst onto the technology scene in 2001 with much fanfare?
If neither of these products rings a bell, don’t be alarmed. They’re categorized along with Apple Newton and Google Glass as some of the “most successful technology failures of all time.” The design of these products might have been innovative, but they failed to elicit widespread use in the United States.
A popular “newish” technology that has taken the business world by storm is artificial intelligence (AI). Rapid adoption of AI across nearly all industries continues, making it clear that it’s not destined to land on the aforementioned list of technology failures.
Want some proof? We’ve compiled a list of 20 AI statistics that demonstrate this transformative technology isn’t just another flash in the pan.
Big in Business
1. More than 75 percent of companies are either using or exploring the use of AI in their businesses.
2. Seventy-two percent of businesses have adopted AI for at least one business function.
3. Over half of companies plan to incorporate AI technologies
4. Approximately 60 percent of businesses intend to adopt AI globally within the next three years.
5. The most common uses for AI in business consist of:
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- Customer service – 56 percent
- Cybersecurity and fraud management – 51 percent
- Digital personal assistants – 47 percent
- Customer relationship management – 46 percent
- Inventory management – 40 percent
Market Gains
6. The AI market grew beyond $184 billion in 2024, a substantial jump of nearly 50 billion compared to 2023.
7. Worldwide spending on AI is predicted to reach $632 billion by 2028.
8. The conversational AI market is projected to grow to $49.9 billion by 2030.
Applicable Advantages
9. Ninety percent of businesses support AI for a competitive advantage.
10. On average, businesses can expect a six to ten percent revenue increase from adopting AI.
11. About 65 percent of business owners think AI will improve their customer relationships.
A Penchant for Productivity
12. AI is expected to improve employee productivity by 40 percent.
13. Sixty-four percent of businesses believe that AI will help increase their overall productivity.
14. AI could increase labor productivity growth by 1.5 percentage points over the next ten years.
15. Support agents who used AI could handle 13.8 percent more customer inquiries per hour.
16. Eighty-five percent of customer service reps at businesses using AI say it saves time.
17. Employees who utilize AI in the workplace save an average of 1.75 hours a day.
Physician Perks
18. Two of the top areas in which physicians think AI would be the most helpful include work efficiency (69 percent) and clinical outcomes (61 percent).
19. Roughly 56 percent of physicians who responded to a survey conducted by the American Medical Association (AMA) think AI would help improve care coordination and patient convenience and safety.
20. More than one in 10 healthcare professionals use AI technologies, and almost half have expressed an intent to adopt them in the future.
Although these statistics show the prevalence of AI, the technology isn’t applicable unless businesses’ customers — including healthcare consumers — agree to utilize it. There’s positive news on this front, with a survey by Pew Research finding that 55 percent of Americans regularly use AI. According to another survey, 65 percent of consumers trust businesses that employ AI technology.
That good news extends to healthcare providers. Eight in 10 Americans support the idea that AI can make healthcare more accessible and affordable.
Are you ready to put AI to work in your healthcare practice? Listen to a sample recording of Providertech.ai today, and learn why you’ll have happy patients every single call, every single time!
