by Alicia Norton | Nov 20, 2022 | Patient Communication, Patient Engagement, Population Health, Workflow Efficiency
Often, patient engagement can become an overarching umbrella term. After all, population health, behavioral economics and patient literacy are all drivers of effective engagement and thus often used interchangeably. But, to create an effective patient engagement...
by Alicia Norton | Jul 21, 2022 | Automation, Behavioral Economics, Patient Communication, Patient Engagement, Population Health, Secure Messaging
There used to be a longstanding belief – especially in the healthcare industry – that individuals made rational decisions based on logic and evidence. However, in recent years, we have begun to understand that they are strongly influenced by their own...
by Alicia Norton | Jul 14, 2022 | Automation, Patient Communication, Patient Engagement, Population Health, Secure Messaging
In case you missed it (ICYMI), text messaging, or Short Messaging Service (SMS), has come a long way in the past 29 years. From texting T9 (text on nine keys) style on flip phones to saying “Hey Siri!” on smartphones, digital communications has been forever changed...
by Alicia Norton | Jun 28, 2022 | Automation, Patient Communication, Population Health, Secure Messaging
At the height of COVID-19, vaccination questions from patients and providers were all the talk as healthcare facilities awaited their arrival for distribution. When are vaccinations available in my area? What are the age limits? How far apart can both doses be...
by Alicia Norton | Jun 7, 2022 | Automation, Patient Communication, Patient Engagement
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
