There used to be a longstanding belief – especially in the healthcare industry – that individuals made rational decisions based on logic and evidence. However, in recent years, we have begun to understand that they are strongly influenced by their own...
In case you missed it (ICYMI), text messaging, or Short Messaging Service (SMS), has come a long way in the past 29 years. From texting T9 (text on nine keys) style on flip phones to saying “Hey Siri!” on smartphones, digital communications has been forever changed...
At the height of COVID-19, vaccination questions from patients and providers were all the talk as healthcare facilities awaited their arrival for distribution. When are vaccinations available in my area? What are the age limits? How far apart can both doses be...
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
Providers understand that the appointment creation process and getting patients in the door, both physically and virtually, drive their revenue cycle. What’s more complex to work through as COVID-19 restrictions ease is learning the best way to optimize existing...
