by Holly Meyer | Oct 14, 2026 | Agentic AI, Automation, Conversational AI, Patient Access, Patient Outreach
Sometimes numbers paint a clearer picture of a problem. Here are a few statistics that highlight barriers to healthcare in the United States: Roughly 80 percent of counties (30 million people) are classified as healthcare deserts, where access to healthcare is a...
by Holly Meyer | Sep 30, 2026 | Agentic AI, Automation, Conversational AI, HIPAA, Patient Engagement, Workflow Efficiency
From small physician practices to large health systems, healthcare providers and payers across the United States are realizing the advantages of artificial intelligence (AI). As we’ve documented in previous blogs, they’re achieving increased operational efficiency,...
by Holly Meyer | Sep 9, 2026 | Agentic AI, Automation, Conversational AI, Workflow Efficiency
The first foray of artificial intelligence (AI) in the healthcare industry occurred in the 1970s with INTERNIST-1, an artificial medical consultant. Although the industry has lagged in areas such as the consumerism trend, it is deploying AI at more than twice the rate...
by Holly Meyer | Aug 25, 2026 | Agentic AI, Conversational AI, Workflow Efficiency
The number of call center agents has declined in the last four years by 500,000. The result? Fewer agents to handle high volumes of calls. No wonder workplace burnout remains rampant in the industry. More than 77 percent of contact center agents report increased and...
by Holly Meyer | Aug 5, 2026 | Agentic AI, Conversational AI, Patient Access
Community Health Centers (CHCs) were established in the 1960s as part of President Lyndon B. Johnson’s War on Poverty. The first modern CHC in the United States, Columbia Point Health Center in Dorchester, Massachusetts, opened in December 1965. In 2026, 1,512...
