by Holly Meyer | Oct 25, 2023 | Patient Engagement, Patient Outreach
Patient outcomes are an important measurement of healthcare. What exactly are they, though, beyond how satisfied a patient is with his or her care or whether safety protocols were followed? The Agency for Healthcare Research and Quality (AHRQ) defines patient...
by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Oct 4, 2023 | Uncategorized, Workflow Efficiency
Earlier this year, Epic launched its new Connection Hub, a place for vendors to share their ability to interoperate with the company’s software. Now boasting more than 500 apps, this repository replaced the App Orchard, which was established in 2017 but is undergoing...
by Holly Meyer | Jun 28, 2023 | HIPAA, Patient Communication, Patient Engagement, Patient Outreach
Once every two minutes and 43 seconds. No, that’s not how many times toddlers ask a question. It’s how often the average American reaches for his or her smartphone. Text messaging has become the preferred method of communication for many individuals, so much so that...
by Holly Meyer | Jun 21, 2023 | HIPAA
Are You Ready for the New TCPA Rules? In less than two months, new rules for the Telephone Consumer Protection Act (TCPA) will go into effect. For healthcare providers, that means knowing how to comply with them — or risk costly penalties. What is the TCPA? It was...
