How many of you don’t answer a call unless you know who’s on the other end of the line? What about emails? How many of the hundreds you get each day do you even open? If you’re like many Americans, you answer fewer than half of all calls you receive on your mobile...
Do you ever feel like going through your multitude of emails is like digging yourself out from underneath a huge pile? Just when you see a light at the end of the tunnel, the stack of messages once again becomes a mountain. It’s not surprising, then, that 85 percent...
Ask ten different people the same question, and chances are you get ten different answers. This is especially true when a topic is so broad. In healthcare, population health management (PHM) is a popular topic, but there isn’t one clear definition that fully explains...
Acquisition, attrition and retention. Those three words might not seem of utmost importance in the financial realm of the healthcare industry compared to terms such as “key performance indicators” or “payer mix.” When physician practices focus on these areas, though,...
It’s been more than 25 years since the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was enacted. Since the compliance date of HIPAA’s Privacy Rule in April 2003, the Department of Health and Human Services’ Office for Civil Rights (OCR) has...
