Patient satisfaction has become a top priority for many healthcare providers, from solo practices to large health systems. It’s a key component of healthcare consumerism, which refers to the choice and responsibility of paying for and managing one’s own health. ...
Sometimes, numbers paint a clearer picture of a problem. Such is the case in shedding light on just how much patient no-shows and cancellations cost healthcare provider organizations. For example, did you know that missed appointments also cost a single-physician...
How many of you don’t answer a call unless you know who’s on the other end of the line? What about emails? How many of the hundreds you get each day do you even open? If you’re like many Americans, you answer fewer than half of all calls you receive on your mobile...
Do you ever feel like going through your multitude of emails is like digging yourself out from underneath a huge pile? Just when you see a light at the end of the tunnel, the stack of messages once again becomes a mountain. It’s not surprising, then, that 85 percent...
Ask ten different people the same question, and chances are you get ten different answers. This is especially true when a topic is so broad. In healthcare, population health management (PHM) is a popular topic, but there isn’t one clear definition that fully explains...
