Knowing what things consumers look for is important to long-term success for any business and healthcare is no exception. Patients know they have options when it comes to choosing a doctor. And, while they want doctors who are knowledgeable, the most important things...
Cross-industry studies show that increasing customer retention rates by 5 percent can increase profits from 25 to 95 percent. While that’s a wide profit range, the implications show that improving patient retention can significantly impact your practice’s bottom line...
As patients spend more time online, modern practices recognize the importance of offering patient self-scheduling as a way to make appointments. Gone are the days of calling a practice during regular business hours. Most patients are working their own 9 to 5 and would...
Hospital readmissions can have a significant negative impact on health systems from both a clinical and financial perspective. Readmissions are one of the most expensive scenarios to treat, as the Agency for Healthcare Research and Quality (AHRQ) reported that...
The healthcare industry is catching on to the time and cost-savings of automated technology. From appointment reminders to scaled communication efforts, technology is enabling healthcare providers and payers to more effectively scale their patient outreach strategy....
