During a busy week, it’s easy to forget about scheduled healthcare appointments. But patients who miss appointments can be a source of frustration for physician practices as the last minute vacancies negatively impact revenue and efficiency. While it’s impossible to...
If you’re a healthcare professional looking to implement a healthcare text messaging solution at your Federally Qualified Health Center (FQHC), you may be overwhelmed by your options. And, with strict HIPAA and TCPA compliance regulations, you can’t afford to make the...
Knowing what things consumers look for is important to long-term success for any business and healthcare is no exception. Patients know they have options when it comes to choosing a doctor. And, while they want doctors who are knowledgeable, the most important things...
Cross-industry studies show that increasing customer retention rates by 5 percent can increase profits from 25 to 95 percent. While that’s a wide profit range, the implications show that improving patient retention can significantly impact your practice’s bottom line...
As patients spend more time online, modern practices recognize the importance of offering patient self-scheduling as a way to make appointments. Gone are the days of calling a practice during regular business hours. Most patients are working their own 9 to 5 and would...
