How A Primary Care and Multi-Specialty Practice Achieved 75% Increase in Online Ratings in 3 Months

Meet Visalia Medical Clinic With over 50 providers, Visalia Medical Clinic is the largest physician-owned clinic in California’s southern valley. Since 1941, Visalia Medical Clinic has prioritized quality patient care, offering primary care and multi-specialty...

Strategies for Improving Patient Retention Using Technology

Cross-industry studies show that increasing customer retention rates by 5 percent can increase profits from 25 to 95 percent. While that’s a wide profit range, the implications show that improving patient retention can significantly impact your practice’s bottom line...

7 Things I Wish My Doctor Would Do, Part II

If you read part I of this blog series, “7 Things I Wish My Doctor Would Do”, we’ve already met! I’ve worked in the healthcare industry for years and have a pretty good idea of what patients want and need out of their healthcare provider. If you missed it, you can...

It’s Not Me, It’s You. Why Patient Engagement Fails and How to Fix It.

Patient engagement initiatives are a dime a dozen across healthcare organizations. From patient advisory groups and patient-centered portals to social media outlets and secure messaging, healthcare organizations understand that it’s important to get patients involved...

7 Things I Wish My Doctor Would Do, Part I

I have a list of things I wish my doctor would do but often I’m more concerned about impressing them. If you’re like me, you worry at least on some level about what people think of you, and your primary care provider or specialist is probably near the top of the list...