Rules for TCPA Compliance and How They Apply to Health Care
As healthcare organizations and providers are working tirelessly to care for patients amidst the COVID-19 pandemic, communication solutions, such as automated texting and calling, can help them keep patients updated on when, where, and how to stay connected to their...
What is patient engagement and how can automated appointment reminders help?
People spend more time at home, at work, and going about their daily routine than they do in the doctor's office. That's why it's so important that your practice prioritizes improving patient engagement. Patient engagement isn't a new buzzword, but its meaning is...
5 HIPAA Rules Regarding Text Messaging
Many healthcare providers prefer to use text messaging to communicate with each other and their patients on personal mobile devices because it's quick, easy, and convenient. However, if text messaging contains a patient's protected health information (PHI), the text...
Disastrous HIPAA Violation Cases | 7 Cases to Learn From
In 1996, the Department of Health and Human Services adopted national standards for securely managing health information. Called the Healthcare Insurance Portability and Accountability Act, or HIPAA, these strict guidelines require all healthcare employees and every...
6 Benefits of Telehealth for Healthcare Providers
Digital technology has been redefining the way health care is delivered for years. Today, just about anyone with an internet connection can receive care using telehealth. Given the current state of our country's health, it's more important than ever to offer virtual...
How to Calculate ROI for Appointment Reminder Texts (Hint: It could be 4,195%)
Is your office still making manual phone calls to remind patients of upcoming appointments? If so, you’re among only 10% of healthcare organizations who haven’t upgraded to an automated platform that can save you significant time and money, like patient appointment...
How to Engage Patients in Value-Based Healthcare
Value-based healthcare is a model of care delivery that focuses on both patient outcomes and the quality of care delivered. In a value-based healthcare model, doctors and health systems get paid based on patient outcomes rather than for each procedure or patient...
3 Ways to Target Patients for Effective Population Health Management
With the shift from fee-for-service to value-based care, population health management is a priority at most healthcare practices. But while many providers agree that it’s crucial, most organizations have a hard time implementing strategic population health...
6 Ways to Reduce No Show Appointments
During a busy week, it’s easy to forget about scheduled healthcare appointments. But patients who miss appointments can be a source of frustration for physician practices as the last minute vacancies negatively impact revenue and efficiency. While it’s impossible to...
12 Questions to Ask Before Selecting a Healthcare Text Messaging Solution
If you’re a healthcare professional looking to implement a healthcare text messaging solution at your Federally Qualified Health Center (FQHC), you may be overwhelmed by your options. And, with strict HIPAA and TCPA compliance regulations, you can’t afford to make the wrong selection.
From security standards and pricing structures to integration and customization capabilities, you need a solution with a proven track record that meets your unique business needs. To help streamline your vendor selection process, the following 12 questions can help determine which healthcare text messaging solution will be the right fit for your FQHC.
5 Things Patients Look for in a New Healthcare Practice
Knowing what things consumers look for is important to long-term success for any business and healthcare is no exception. Patients know they have options when it comes to choosing a doctor. And, while they want doctors who are knowledgeable, the most important things...
How to Use Technology to Improve Adherence Throughout the Care Continuum
Do you know what your patients are doing in between appointments to manage their health and wellness? Chances are you can easily tell if patients are adhering to their care plans when they’re in your doctor’s office, but it’s not always easy to know if they’re...
