by Alicia Norton | Jul 21, 2022 | Automation, Behavioral Economics, Patient Communication, Patient Engagement, Population Health, Secure Messaging
There used to be a longstanding belief – especially in the healthcare industry – that individuals made rational decisions based on logic and evidence. However, in recent years, we have begun to understand that they are strongly influenced by their own...
by Alicia Norton | Jul 14, 2022 | Automation, Patient Communication, Patient Engagement, Population Health, Secure Messaging
In case you missed it (ICYMI), text messaging, or Short Messaging Service (SMS), has come a long way in the past 29 years. From texting T9 (text on nine keys) style on flip phones to saying “Hey Siri!” on smartphones, digital communications has been forever changed...
by Alicia Norton | Jun 28, 2022 | Automation, Patient Communication, Population Health, Secure Messaging
At the height of COVID-19, vaccination questions from patients and providers were all the talk as healthcare facilities awaited their arrival for distribution. When are vaccinations available in my area? What are the age limits? How far apart can both doses be...
by Alicia Norton | Jun 7, 2022 | Automation, Patient Communication, Patient Engagement
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
by Alicia Norton | May 3, 2022 | Automation, Patient Communication, Patient Engagement, Patient Outreach, Population Health, Workflow Efficiency
Picture this: You’ve got a full day of work today, but somehow you need to squeeze in an extra hour to update your plates at the DMV. You tried to get the plates through the DMV’s website for the past week, but it’s glitching again, and the due date...
by Alicia Norton | Apr 14, 2022 | Automation, HIPAA, Patient Communication, Patient Engagement, Patient Outreach, Secure Messaging, Security, Workflow Efficiency
Patient engagement platforms are being utilized more than ever for encouraging interaction with healthcare providers. According to a 2021 survey by NextGen Healthcare, 83 percent of ambulatory healthcare respondents believe engagement solutions play a fundamental role...
