by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Jun 28, 2023 | HIPAA, Patient Communication, Patient Engagement, Patient Outreach
Once every two minutes and 43 seconds. No, that’s not how many times toddlers ask a question. It’s how often the average American reaches for his or her smartphone. Text messaging has become the preferred method of communication for many individuals, so much so that...
by Holly Meyer | Jun 21, 2023 | HIPAA
Are You Ready for the New TCPA Rules? In less than two months, new rules for the Telephone Consumer Protection Act (TCPA) will go into effect. For healthcare providers, that means knowing how to comply with them — or risk costly penalties. What is the TCPA? It was...
by Holly Meyer | Mar 8, 2023 | HIPAA
It’s been about 27 years since the Department of Health and Human Services (HHS) established the Healthcare Insurance Portability and Accountability Act (HIPAA) as the national standard for securely managing health information. As technology continues to serve as a...
by Holly Meyer | Mar 2, 2023 | HIPAA, Patient Communication, Patient Outreach
Health insurance remains one of the lowest-rated industries in terms of consumer satisfaction. That’s nothing new. What is different is that these payers are seemingly beginning to understand the importance of increasing and improving their digital presence for...
by Holly Meyer | Apr 21, 2022 | HIPAA, Patient Outreach
Do you ever feel like going through your multitude of emails is like digging yourself out from underneath a huge pile? Just when you see a light at the end of the tunnel, the stack of messages once again becomes a mountain. It’s not surprising, then, that 85 percent...
