Knowing what things consumers look for is important to long-term success for any business and healthcare is no exception. Patients know they have options when it comes to choosing a doctor. And, while they want doctors who are knowledgeable, the most important things...
Do you know what your patients are doing in between appointments to manage their health and wellness? Chances are you can easily tell if patients are adhering to their care plans when they’re in your doctor’s office, but it’s not always easy to know if they’re...
Cross-industry studies show that increasing customer retention rates by 5 percent can increase profits from 25 to 95 percent. While that’s a wide profit range, the implications show that improving patient retention can significantly impact your practice’s bottom line...
If you read part I of this blog series, “7 Things I Wish My Doctor Would Do”, we’ve already met! I’ve worked in the healthcare industry for years and have a pretty good idea of what patients want and need out of their healthcare provider. If you missed it, you can...
Patient engagement initiatives are a dime a dozen across healthcare organizations. From patient advisory groups and patient-centered portals to social media outlets and secure messaging, healthcare organizations understand that it’s important to get patients involved...
I have a list of things I wish my doctor would do but often I’m more concerned about impressing them. If you’re like me, you worry at least on some level about what people think of you, and your primary care provider or specialist is probably near the top of the list...
