by Holly Meyer | Feb 27, 2024 | Automation, Patient Communication, Patient Outreach, Secure Messaging
Americans are busier than ever — at least it seems that way. Employees in the United States work on average more than 2,000 hours per year, and residents who sleep about eight hours a day get approximately 2,900 hours of sleep annually. No wonder 60 percent of...
by Holly Meyer | Feb 7, 2024 | Patient Communication, Patient Outreach, Secure Messaging
More than six billion texts are sent every day. It’s not just teenagers relying on this type of technology to communicate, though. Approximately 81 percent of Americans text regularly — including healthcare providers. About 70 percent of physician practices utilize...
by Holly Meyer | Jan 23, 2024 | Patient Access, Patient Communication, Patient Engagement, Patient Outreach
No matter your age, you’ve most likely heard the United States referred to as the Melting Pot of the world. It’s a metaphor to describe the cultural integration and assimilation of immigrants into this country. The diversity of the U.S. population continues to grow....
by Holly Meyer | Nov 1, 2023 | Patient Communication, Patient Engagement, Patient Outreach, Secure Messaging
Healthcare Consumerism: The Importance of Meeting Empowered Patients’ Preferences I know what I want, and I want it now. This phrase is actually part of the lyrics to a song released in 1993 by a group called Culture Beat. Doesn’t it perfectly describe the idea of...
by Holly Meyer | Oct 25, 2023 | Patient Engagement, Patient Outreach
Patient outcomes are an important measurement of healthcare. What exactly are they, though, beyond how satisfied a patient is with his or her care or whether safety protocols were followed? The Agency for Healthcare Research and Quality (AHRQ) defines patient...
by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...