by Holly Meyer | Nov 1, 2023 | Patient Communication, Patient Engagement, Patient Outreach, Secure Messaging
Healthcare Consumerism: The Importance of Meeting Empowered Patients’ Preferences I know what I want, and I want it now. This phrase is actually part of the lyrics to a song released in 1993 by a group called Culture Beat. Doesn’t it perfectly describe the idea of...
by Holly Meyer | Oct 25, 2023 | Patient Engagement, Patient Outreach
Patient outcomes are an important measurement of healthcare. What exactly are they, though, beyond how satisfied a patient is with his or her care or whether safety protocols were followed? The Agency for Healthcare Research and Quality (AHRQ) defines patient...
by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Jun 28, 2023 | HIPAA, Patient Communication, Patient Engagement, Patient Outreach
Once every two minutes and 43 seconds. No, that’s not how many times toddlers ask a question. It’s how often the average American reaches for his or her smartphone. Text messaging has become the preferred method of communication for many individuals, so much so that...
by Holly Meyer | Mar 2, 2023 | HIPAA, Patient Communication, Patient Outreach
Health insurance remains one of the lowest-rated industries in terms of consumer satisfaction. That’s nothing new. What is different is that these payers are seemingly beginning to understand the importance of increasing and improving their digital presence for...
by Holly Meyer | Feb 8, 2023 | Patient Engagement, Patient Outreach
Are you one of the 70 percent of Americans who take at least one medication daily? If so, then there’s a 50 percent chance you’re also one of the ones who don’t take it as prescribed. More than 131 million adults in the United States use prescription medication, and...
