by Holly Meyer | Sep 9, 2026 | Agentic AI, Automation, Conversational AI, Workflow Efficiency
The first foray of artificial intelligence (AI) in the healthcare industry occurred in the 1970s with INTERNIST-1, an artificial medical consultant. Although the industry has lagged in areas such as the consumerism trend, it is deploying AI at more than twice the rate...
by Holly Meyer | Aug 25, 2026 | Agentic AI, Conversational AI, Workflow Efficiency
The number of call center agents has declined in the last four years by 500,000. The result? Fewer agents to handle high volumes of calls. No wonder workplace burnout remains rampant in the industry. More than 77 percent of contact center agents report increased and...
by Holly Meyer | Apr 16, 2026 | Agentic AI, Patient Communication, Patient Engagement, Workflow Efficiency
Patient engagement dominates a lot of the healthcare vernacular these days. Healthcare providers continue to examine strategies and tools to get patients more involved in their care while maintaining satisfaction among these healthcare consumers. What’s not always as...
by Holly Meyer | Apr 6, 2026 | Agentic AI, Workflow Efficiency
Ask any physician or healthcare practice employee what produces the most stress in their daily workflow, and they’ll most likely answer “administrative work.” Repetitive and time-consuming tasks, such as appointment scheduling, patient flow management, personalized...
by Holly Meyer | Mar 4, 2026 | Agentic AI, Workflow Efficiency
Typical staffing in healthcare contact centers rarely meets the necessary coverage during peak times. Such understaffing often leads to burnout, which is the primary reason 87 percent of workers report high or very high stress levels at their contact centers. Contact...
by Holly Meyer | Jan 13, 2026 | Agentic AI, Automation, Workflow Efficiency
Healthcare staffing shortages in 2026: new year, same old problem. Some pundits previously expressed doubt about the projected lack of physicians, nurses and other clinical staff, but numbers paint a grim picture. Just last month, the National Center for Health...
