Real-time Service Recovery Alerts

Increase Patient Retention While Improving Your Online Reputation Using Real-Time Service Recovery Alerts

Providertech’s patient satisfaction solution can help you provide
immediate service recovery to dissatisfied patients, so you can:

Following their appointment, patients receive a text asking them to rate their experience using the Net Promoter Scale®from 0-10.

Dissatisfied patient responses with a score below your preset threshold will be sent in real-time to your management team for follow-up.

Your practice can address the situation quickly, before the dissatisfied patient posts about their experience online.

Streamline your front office’s
service recovery workflow

Leverage best practices of
an NPS methodology that work

Resolve complaints in real-time

[gravityform id=4 title=false description=false ajax=true]