Increase Patient Retention While Improving Your Online Reputation Using Real-Time Service Recovery Alerts
Providertech’s patient satisfaction solution can help you provide
immediate service recovery to dissatisfied patients, so you can:
- Minimize negative online ratings
- Improve online reputation
- Enhance patient satisfaction
- Retain more patients
How It Works
Following their appointment, patients receive a text asking them to rate their experience using the Net Promoter Scale®from 0-10.
Dissatisfied patient responses with a score below your preset threshold will be sent in real-time to your management team for follow-up.
Your practice can address the situation quickly, before the dissatisfied patient posts about their experience online.
Features
Automated
Proven
