Real-time Service Recovery Alerts

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Increase Patient Retention While Improving Your Online Reputation Using Real-Time Service Recovery Alerts

Providertech’s patient satisfaction solution can help you provide
immediate service recovery to dissatisfied patients, so you can:

  • Minimize negative online ratings
  • Improve online reputation
  • Enhance patient satisfaction
  • Retain more patients

How It Works

Following their appointment, patients receive a text asking them to rate their experience using the Net Promoter Scale®from 0-10.

Dissatisfied patient responses with a score below your preset threshold will be sent in real-time to your management team for follow-up.

Your practice can address the situation quickly, before the dissatisfied patient posts about their experience online.

Features

Automated

Streamline your front office’s
service recovery workflow

Proven

Leverage best practices of
an NPS methodology that work

Timely

Resolve complaints in real-time

Read How Visalia Medical Clinic Minimized Their 1 -Star Google Ratings

Read the Case Study

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WHO WE SERVE

Providertech offers scalable outreach platforms that use automated workflows to send text, voice, and email messages leading to improved outcomes and enhanced patient engagement. Easily integrated into EMR's, our solutions enable healthcare providers, payers, and Federally Qualified Health Centers (FQHC) to more efficiently manage chronic care patients and promote wellness, while helping to advance value-based care initiatives.