by Holly Meyer | Mar 4, 2026 | Agentic AI, Workflow Efficiency
Typical staffing in healthcare contact centers rarely meets the necessary coverage during peak times. Such understaffing often leads to burnout, which is the primary reason 87 percent of workers report high or very high stress levels at their contact centers. Contact...
by Holly Meyer | Feb 11, 2026 | Agentic AI, Patient Communication, Patient Engagement
Most healthcare providers in the United States have boarded the artificial intelligence (AI) train. Roughly two-thirds of physicians report using AI, primarily to reduce administrative burdens and improve patient care. According to a survey published in the MIT...
by Holly Meyer | Jan 28, 2026 | Agentic AI, Conversational AI, HIPAA
HIPAA was enacted nearly 30 years ago, in 1996. Since the compliance date of the regulation’s Privacy Rule in April 2003, the Department of Health and Human Services’ Office for Civil Rights (OCR) has received more than 374,321 complaints and has initiated over 1,193...
by Holly Meyer | Oct 23, 2025 | Agentic AI, Conversational AI
Literacy is a common education topic in the United States. Approximately 80 percent of adults in the United States are literate, although less than half have literacy below a sixth-grade level. Literacy is paramount in healthcare. That’s because it enables patients to...
by Holly Meyer | Mar 13, 2024 | Agentic AI, Automation, Conversational AI, Patient Communication, Patient Engagement, Secure Messaging
Have you ever visited a website and used a chatbot, only to learn that it doesn’t have the answer for which you’re looking? You are given an assortment of choices, but none of them match what you want to know. Chatbots offer a lot of advantages for large companies,...
