by Holly Meyer | Jun 7, 2024 | Automation, Conversational AI
Remember when artificial intelligence seemed like something out of a movie? Like computer-generated imagery (CGI), it conjured up images or scenarios that certainly couldn’t occur in real life. These days, artificial intelligence, commonly referred to as AI, is...
by Holly Meyer | Feb 27, 2024 | Automation, Patient Communication, Patient Outreach, Secure Messaging
Americans are busier than ever — at least it seems that way. Employees in the United States work on average more than 2,000 hours per year, and residents who sleep about eight hours a day get approximately 2,900 hours of sleep annually. No wonder 60 percent of...
by Holly Meyer | Feb 7, 2024 | Patient Communication, Patient Outreach, Secure Messaging
More than six billion texts are sent every day. It’s not just teenagers relying on this type of technology to communicate, though. Approximately 81 percent of Americans text regularly — including healthcare providers. About 70 percent of physician practices utilize...
by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Alicia Norton | Jun 7, 2022 | Automation, Patient Communication, Patient Engagement
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
