by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Alicia Norton | Jun 7, 2022 | Automation, Patient Communication, Patient Engagement
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
by Alicia Norton | May 31, 2022 | Patient Communication, Patient Engagement
Providers understand that the appointment creation process and getting patients in the door, both physically and virtually, drive their revenue cycle. What’s more complex to work through as COVID-19 restrictions ease is learning the best way to optimize existing...
by Alicia Norton | May 12, 2022 | Patient Communication, Patient Engagement
According to the Health Resources & Services Administration (HRSA), health literacy is “the degree to which individuals have the capacity to obtain, process, and understand basic health information needed to make appropriate health decisions.” First...
by Alicia Norton | May 3, 2022 | Automation, Patient Communication, Patient Engagement, Patient Outreach, Population Health, Workflow Efficiency
Picture this: You’ve got a full day of work today, but somehow you need to squeeze in an extra hour to update your plates at the DMV. You tried to get the plates through the DMV’s website for the past week, but it’s glitching again, and the due date...
