by Holly Meyer | Aug 25, 2026 | Agentic AI, Conversational AI, Workflow Efficiency
The number of call center agents has declined in the last four years by 500,000. The result? Fewer agents to handle high volumes of calls. No wonder workplace burnout remains rampant in the industry. More than 77 percent of contact center agents report increased and...
by Holly Meyer | Jun 17, 2026 | Agentic AI, Conversational AI
No longer simply a futuristic concept, artificial intelligence (AI) continues to impact the healthcare industry. The technology is being used by healthcare providers and payers to reduce their administrative burden, reduce costs and decrease burnout. Don’t just take...
by Holly Meyer | Nov 7, 2025 | Agentic AI, Automation, Patient Communication, Workflow Efficiency
In 2008, the AAMC projected a shortage of 124,000 full-time equivalent physicians by 2025. As Feeling the Impact of the Physician Shortage 2025 report notes, that shortage was not a myth. Along with staffing shortages of both physicians and nurses the United States...
by Holly Meyer | Oct 23, 2025 | Agentic AI, Conversational AI
Literacy is a common education topic in the United States. Approximately 80 percent of adults in the United States are literate, although less than half have literacy below a sixth-grade level. Literacy is paramount in healthcare. That’s because it enables patients to...
by Holly Meyer | Jan 22, 2025 | Agentic AI
Roughly 85 percent of healthcare leaders from 14 countries around the world are either investing in or planning to invest in artificial intelligence (AI) technologies. Why? To streamline processes and reduce delays in patient care. Americans might not boast the best...
