by Holly Meyer | Oct 23, 2025 | Agentic AI, Conversational AI
Literacy is a common education topic in the United States. Approximately 80 percent of adults in the United States are literate, although less than half have literacy below a sixth-grade level. Literacy is paramount in healthcare. That’s because it enables patients to...
by Holly Meyer | Nov 14, 2023 | Patient Communication, Patient Engagement, Secure Messaging
Healthcare information, from medication commercials listing numerous possible side effects to educational material handed out by physicians, pervades the lives of many Americans. Even when the information is helpful instead of purely promotional, nearly half of all...
by Holly Meyer | Mar 2, 2023 | HIPAA, Patient Communication, Patient Outreach
Health insurance remains one of the lowest-rated industries in terms of consumer satisfaction. That’s nothing new. What is different is that these payers are seemingly beginning to understand the importance of increasing and improving their digital presence for...
by Lisa Tejada | Sep 28, 2022 | Patient Communication, Patient Engagement, Patient Outreach, Population Health
More than six billion texts are sent every day in the United States. That amounts to about 180 million every month and 2.27 trillion each year. The number probably doesn’t seem so surprising, given that most Americans own a cell phone, including the 85 percent or so...
