by Holly Meyer | Mar 4, 2026 | Agentic AI, Workflow Efficiency
Typical staffing in healthcare contact centers rarely meets the necessary coverage during peak times. Such understaffing often leads to burnout, which is the primary reason 87 percent of workers report high or very high stress levels at their contact centers. Contact...
by Holly Meyer | May 24, 2024 | Agentic AI, Conversational AI, Patient Communication, Patient Engagement
About half of adults in the United States say it is difficult to afford healthcare costs. That’s no surprise given that annual healthcare spending has reached $13,493 per person. Hospital costs are some of the highest in the U.S. healthcare system. The average...
by Holly Meyer | Jan 18, 2023 | Patient Engagement, Population Health
Predicting the future is impossible. Otherwise, we wouldn’t need meteorologists, and more people would win the lottery. There are tools, however, that can be utilized to help forecast trends — as long as enough accurate and reliable data is available. One such...
