by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Jun 28, 2023 | HIPAA, Patient Communication, Patient Engagement, Patient Outreach
Once every two minutes and 43 seconds. No, that’s not how many times toddlers ask a question. It’s how often the average American reaches for his or her smartphone. Text messaging has become the preferred method of communication for many individuals, so much so that...
by Holly Meyer | Jun 21, 2023 | HIPAA
Are You Ready for the New TCPA Rules? In less than two months, new rules for the Telephone Consumer Protection Act (TCPA) will go into effect. For healthcare providers, that means knowing how to comply with them — or risk costly penalties. What is the TCPA? It was...
by Lisa Blue | Jan 25, 2023 | Population Health, value-based care
Unless you haven’t read any news over the past few years about healthcare, you’ve undoubtedly come across many pieces about top industry trends. Most publications list population health. Why has population health so seemingly quickly been catapulted to the forefront?...
by Holly Meyer | Apr 28, 2022 | Patient Outreach, Secure Messaging
How many of you don’t answer a call unless you know who’s on the other end of the line? What about emails? How many of the hundreds you get each day do you even open? If you’re like many Americans, you answer fewer than half of all calls you receive on your mobile...
