Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
Providers understand that the appointment creation process and getting patients in the door, both physically and virtually, drive their revenue cycle. What’s more complex to work through as COVID-19 restrictions ease is learning the best way to optimize existing...
According to the Health Resources & Services Administration (HRSA), health literacy is “the degree to which individuals have the capacity to obtain, process, and understand basic health information needed to make appropriate health decisions.” First...
How many of you don’t answer a call unless you know who’s on the other end of the line? What about emails? How many of the hundreds you get each day do you even open? If you’re like many Americans, you answer fewer than half of all calls you receive on your mobile...
The healthcare industry is fraught with a lot of buzzwords and jargon. There are so many acronyms — EMR, ACA, AMA, HHS, HIPAA, etc. — that it can be difficult to remember them all! A term bandied about often in healthcare over the past few years is patient...
