by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Jun 21, 2023 | HIPAA
In less than two months, new rules for the Telephone Consumer Protection Act (TCPA) will go into effect. For healthcare providers, that means knowing how to comply with them — or risk costly penalties. What is the TCPA? It was enacted by Congress in 1991 to protect...
by Holly Meyer | Jan 5, 2022 | Patient Outreach, Security, Uncategorized
The healthcare industry wasn’t always considered a primary target for cybercrime. However, the rapid emergence and adoption of technology by providers along with the vast amounts of protected health information (PHI) they’re required to handle have resulted in it...
