Sometimes, a high number is a good thing. Take, for example, a test score or an IQ. Other times, it can spell trouble. A prime example of this is the United States’ current consumer price index (CPI), a measure of inflation. The CPI is at its highest level in almost...
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
Providers understand that the appointment creation process and getting patients in the door, both physically and virtually, drive their revenue cycle. What’s more complex to work through as COVID-19 restrictions ease is learning the best way to optimize existing...
Let’s talk about the realities of population health outreach campaigns to connect with and engage your members. Typically, these communication campaigns rely on telephone and direct mail outreach requiring significant manual efforts, which in turn cost you time and...
According to the Health Resources & Services Administration (HRSA), health literacy is “the degree to which individuals have the capacity to obtain, process, and understand basic health information needed to make appropriate health decisions.” First...
