by Holly Meyer | Aug 27, 2025 | Agentic AI, Conversational AI, Patient Communication, Patient Engagement
Patient satisfaction should always be a priority for healthcare providers. However, it became a substantial component for measuring healthcare quality. Why? Because it not only influences reputation but also impacts outcomes and reimbursement. According to a study...
by Holly Meyer | May 29, 2024 | Conversational AI, Patient Access, Patient Communication, Patient Engagement, Patient Outreach
Most businesses would not be financially sustainable with a meager approval rating. Healthcare is not just any business, though. More than 70 percent of adults in the United States feel the healthcare system is failing to meet their needs in at least one way, and more...
by Holly Meyer | Nov 14, 2023 | Patient Communication, Patient Engagement, Secure Messaging
Healthcare information, from medication commercials listing numerous possible side effects to educational material handed out by physicians, pervades the lives of many Americans. Even when the information is helpful instead of purely promotional, nearly half of all...
by Lisa Tejada | Nov 28, 2022 | Patient Communication, Patient Engagement, Patient Outreach, Population Health
Patient outcomes are achieved by improving the quality of care, operational efficiency, and patient satisfaction. But what exactly are patient outcomes and what are health outcomes measurements? In this article, we discuss both and the impact for medical practices...
by Holly Meyer | Aug 17, 2022 | Patient Engagement
The shift from fee-for-service to value-based care has precipitated a focus on patient engagement. A majority of healthcare providers are developing and implementing a strategy for patient engagement and tools to achieve higher levels of engagement to not only boost...
