by Alicia Norton | Jul 14, 2022 | Automation, Patient Communication, Patient Engagement, Population Health, Secure Messaging
In case you missed it (ICYMI), text messaging, or Short Messaging Service (SMS), has come a long way in the past 29 years. From texting T9 (text on nine keys) style on flip phones to saying “Hey Siri!” on smartphones, digital communications has been forever changed...
by Alicia Norton | Jun 28, 2022 | Automation, Patient Communication, Population Health, Secure Messaging
At the height of COVID-19, vaccination questions from patients and providers were all the talk as healthcare facilities awaited their arrival for distribution. When are vaccinations available in my area? What are the age limits? How far apart can both doses be...
by Alicia Norton | Jun 7, 2022 | Automation, Patient Communication, Patient Engagement
Patient satisfaction continues to be a key focus in the healthcare industry. As discussed in a previous blog, it refers to whether patients’ expectations of their medical care are met and their contentment with their healthcare provider(s). Although any number...
by Alicia Norton | May 31, 2022 | Patient Communication, Patient Engagement
Providers understand that the appointment creation process and getting patients in the door, both physically and virtually, drive their revenue cycle. What’s more complex to work through as COVID-19 restrictions ease is learning the best way to optimize existing...
by Alicia Norton | May 12, 2022 | Patient Communication, Patient Engagement
According to the Health Resources & Services Administration (HRSA), health literacy is “the degree to which individuals have the capacity to obtain, process, and understand basic health information needed to make appropriate health decisions.” First...
