by Holly Meyer | Sep 25, 2024 | Agentic AI, HIPAA
Fort Knox houses the United States gold reserves — 147.3 million ounces. With the book value of gold at $42.22 per ounce, it’s no wonder the military base is heavily guarded and one of the most secure places in the world. Protected health information (PHI) might not...
by Holly Meyer | Aug 21, 2024 | Conversational AI, Patient Communication, Patient Engagement
The adoption of AI certainly has the potential to transform the healthcare industry. However, the importance of ethical and responsible AI in healthcare cannot be overstated as it is essential for ensuring patient safety, equity and trust. In part one of this blog, we...
by Holly Meyer | Oct 11, 2023 | HIPAA, Patient Communication, Patient Outreach, Secure Messaging
Fifty-three phone calls per day — that’s the average for most healthcare providers. These calls typically take a minimum of two minutes, meaning practice staff spend nearly one-quarter of their workday on the phone with patients. Text messages, however, are sent...
by Holly Meyer | Jun 28, 2023 | HIPAA, Patient Communication, Patient Engagement, Patient Outreach
Once every two minutes and 43 seconds. No, that’s not how many times toddlers ask a question. It’s how often the average American reaches for his or her smartphone. Text messaging has become the preferred method of communication for many individuals, so much so that...
by Holly Meyer | Apr 21, 2022 | HIPAA, Patient Outreach
Do you ever feel like going through your multitude of emails is like digging yourself out from underneath a huge pile? Just when you see a light at the end of the tunnel, the stack of messages once again becomes a mountain. It’s not surprising, then, that 85 percent...
