Elevate Quality Care and Reduce Readmissions for At-Risk Patients
Scale patient outreach to those disproportionately affected by poor health outcomes.
It’s really a high tech, low touch option that is not intended to replace the human element. Rather, it helps us scale and drive human interaction with our patients.
Suganya Karuppana, MD, CPHQ Medical Director of Quality, Family Medicine Physician | Adelante Healthcare
Ensure Your Most Vulnerable Patients Receive the Care They Deserve
A one-size fits all approach doesn’t always translate to successful outcomes when it comes to populations with language barriers and limited access to resources. That’s why we work with Federally Qualified Health Centers (FQHCs) to connect them to the underserved patients who need their care and support. Using automated and scalable outreach, we help FQHCs strengthen financial performance while improving outcomes for their at-risk populations.
Providertech Solutions for Federally Qualified Health Centers
Streamline Your Front Office
Reduce manual efforts and free up your staff to focus on caring for your patients using:
Automated Appointment Reminders
Send text and voice reminders to ensure your patients show up.
Healthcare Messenger
Engage in real conversations with your patients.
Predictive
Analytics
Backfill last-minute no-shows or cancellations using predictive no-show analytics.
Expand Population Health Outreach
Close gaps in care and keep your patients healthier using automation to deliver messages related to:
Preventative Care
Minimize costly ER and Urgent Care visits with regular screenings.
Chronic Care Disease
Identify and target at-risk members struggling with chronic disease.
Tracking Outstanding Orders
Ensure patients complete necessary lab and diagnostic orders.
Custom Communications
Tailor messaging to fit your patient’s unique needs.
Improve Patient Access
Help your underserved patients receive the care they need, when and where they need it, using:
Automated Transportation
Streamline ridesharing services for eligible patients.
Predictive Analytics
Backfill last-minute no-shows or cancellations using predictive analytics.
Two-Way Texting
Engage in real conversations with your patients.
Enhance Patient Satisfaction
Collect and respond to feedback while elevating your online reputation using:
Review
Promotion
Predetermined high scores automatically push satisfied patients to reputation sites where they can leave positive reviews.
Real-Time Service Recovery Alerts
Scores below your predetermined threshold are sent to your service recovery team for immediate follow-up.
Trend
Analytics
View keyword trends and aggregate Net Promoter Scale scores by provider and office for actionable insight.
