Conversational AI vs. Live Staff: Combining for Optimal Patient Engagement
Patient engagement continues to be a popular topic among healthcare providers, especially with the rapid shift toward healthcare consumerism. And why not? It offers numerous perks, from reduced costs and increased reimbursement to improved patient outcomes,...
Employing Conversational AI to Increase Patient Retention
No matter how you look at it, healthcare is a business. Physicians might go into practice with the sole goal of improving patient outcomes, but they must maintain financial sustainability to keep their doors open — and probably to pay off loads of debt from medical...
Improving Patient Outcomes with Conversational AI
Not everyone wants to be the center of attention. In healthcare, though, that's the purpose of patient-centered care. Patient-centered care puts the patient’s needs and desired health outcomes at the forefront and encourages the active collaboration and shared...
How to Schedule Patients Effectively: 5 Recommended Strategies
In today’s healthcare industry, patients are in charge. The rapid rise of healthcare consumerism, spurred by the COVID-19 pandemic, is driven by patients expecting providers to match their preference for convenience by offering digital tools as businesses in other...
Conversational AI for Healthcare Providers: A Scalable and Cost-Efficient Solution
Who would have thought in decades past that in 2024 we would be able to have a doctor’s appointment without leaving the comfort of home? Or that a physician could access patient imaging from a clinician in a state 2,000 miles away? Technology has changed the...
The Ultimate Guide to AI in Healthcare: Uses, Applications and Benefits
According to a survey conducted by Pew Research Center, the majority of Americans have heard at least a little about artificial intelligence. Commonly referred to as AI, it is being employed by numerous industries, from technology and retail to manufacturing,...
Addressing Privacy Concerns About AI in Healthcare
Remember when artificial intelligence seemed like something out of a movie? Like computer-generated imagery (CGI), it conjured up images or scenarios that certainly couldn’t occur in real life. These days, artificial intelligence, commonly referred to as AI, is...
5 Practical Ways to Improve Patient Satisfaction
Most businesses would not be financially sustainable with a meager approval rating. Healthcare is not just any business, though. More than 70 percent of adults in the United States feel the healthcare system is failing to meet their needs in at least one way, and more...
How Hospitals Can Reduce Costs with Conversational AI
About half of adults in the United States say it is difficult to afford healthcare costs. That’s no surprise given that annual healthcare spending has reached $13,493 per person. Hospital costs are some of the highest in the U.S. healthcare system. The average...
Digital Health Tools: Expanding Access to Care Through FQHCs Serving the Country’s Fastest-Growing County
What do one in nine children, one in five rural residents, one in three living in poverty and more than 385,000 veterans have in common? They rely on Federally Qualified Health Centers (FQHCs) for medical care. Approximately 30 million individuals across the United...
The Dos and Don’ts of Patient Outreach
The world is full of rules, both written and unwritten. Follow traffic signs. Don’t cut in line. Obey those in authority. There are dos and don’ts that should be followed by healthcare providers when conducting patient outreach. Instead of rules, though, they are...
Combining Patient Engagement and Population Health Management Through Automated Outreach
The American Association of Medical Colleges projects a national physician shortfall of at least 37,000—and possibly well over 100,000— over the next decade. Research shows that Americans living in areas where primary care doctors and nurse practitioners are in short...
