How to Schedule Patients Effectively: 5 Recommended Strategies
In today’s healthcare industry, patients are in charge. The rapid rise of healthcare consumerism, spurred by the COVID-19 pandemic, is driven by patients expecting providers to match their preference for convenience by offering digital tools as businesses in other...
By the Numbers: 5 Ways AI Is Transforming Healthcare
No longer simply a futuristic concept, artificial intelligence (AI) continues to impact the healthcare industry. The technology is being used by healthcare providers and payers to reduce their administrative burden, reduce costs and decrease burnout. Don’t just take...
Community Health Centers: Strengthening Rural Health With AI-Enabled Care
The continental United States stretches roughly 2,800 miles wide from east to west and 1,650 miles long from north to south. Of the approximately 341.8 million U.S. residents, 56 million people (18 percent of the population) live in areas designated as rural or...
AI Governance in Healthcare: A Practical Framework
The popularity of artificial intelligence (AI) shows no indication of easing anytime soon. Approximately two-thirds of physicians in the United States report employing the technology, and one in four U.S. adults says they’ve used it to gather healthcare information or...
By the Numbers: Celebrating National Nurses Week
It’s been more than 70 years since the first National Nurses Week, which occurred in 1954 to commemorate the 100th anniversary of Florence Nightingale’s mission to Crimea. Nightingale is also prominent for International Nursing Day, which is celebrated every year on...
AI Security in Healthcare: Myths, Risks and How to Stay HIPAA-Compliant
Research points to the advantages of employing artificial intelligence (AI) in healthcare. For example, according to Frost and Sullivan’s estimates, the implementation of AI is projected to enhance patient outcomes by 30 to 40 percent while reducing treatment costs by...
Patient Experience Week 2026: How AI Is Transforming the Patient Journey
Patient engagement dominates a lot of the healthcare vernacular these days. Healthcare providers continue to examine strategies and tools to get patients more involved in their care while maintaining satisfaction among these healthcare consumers. What’s not always as...
Reducing Administrative Burden in Healthcare Through AI
Ask any physician or healthcare practice employee what produces the most stress in their daily workflow, and they’ll most likely answer “administrative work.” Repetitive and time-consuming tasks, such as appointment scheduling, patient flow management, personalized...
5 Ways AI Benefits Healthcare Payers
What do healthcare providers and payers have in common? Both encounter rising costs, staffing shortages, compliance challenges and changing consumer expectations. Take increasing expenses, for example. The average overhead for today’s medical practice ranges from 60...
The Case for Agentic AI in Healthcare Contact Centers
Typical staffing in healthcare contact centers rarely meets the necessary coverage during peak times. Such understaffing often leads to burnout, which is the primary reason 87 percent of workers report high or very high stress levels at their contact centers. Contact...
Building Patient Trust in AI: 3 Recommended Strategies for Healthcare Practices
Most healthcare providers in the United States have boarded the artificial intelligence (AI) train. Roughly two-thirds of physicians report using AI, primarily to reduce administrative burdens and improve patient care. According to a survey published in the MIT...
5 HIPAA Myths Debunked: What Healthcare Leaders Need to Know
HIPAA was enacted nearly 30 years ago, in 1996. Since the compliance date of the regulation’s Privacy Rule in April 2003, the Department of Health and Human Services’ Office for Civil Rights (OCR) has received more than 374,321 complaints and has initiated over 1,193...
