The Case for Agentic AI in Healthcare Contact Centers
Typical staffing in healthcare contact centers rarely meets the necessary coverage during peak times. Such understaffing often leads to burnout, which is the primary reason 87 percent of workers report high or very high stress levels at their contact centers. Contact...
Building Patient Trust in AI: 3 Recommended Strategies for Healthcare Practices
Most healthcare providers in the United States have boarded the artificial intelligence (AI) train. Roughly two-thirds of physicians report using AI, primarily to reduce administrative burdens and improve patient care. According to a survey published in the MIT...
5 HIPAA Myths Debunked: What Healthcare Leaders Need to Know
HIPAA was enacted nearly 30 years ago, in 1996. Since the compliance date of the regulation’s Privacy Rule in April 2003, the Department of Health and Human Services’ Office for Civil Rights (OCR) has received more than 374,321 complaints and has initiated over 1,193...
AI in 2026: Combatting the Healthcare Staffing Shortage
Healthcare staffing shortages in 2026: new year, same old problem. Some pundits previously expressed doubt about the projected lack of physicians, nurses and other clinical staff, but numbers paint a grim picture. Just last month, the National Center for Health...
The Top 10 HIPAA Violations of 2025
Chances are, paying thousands of dollars as a result of a HIPAA violation isn’t in your healthcare organization’s 2026 budget. Although HIPAA violations aren’t always intentional, they still can be costly for healthcare organizations. Along with financial penalties,...
Applying Agentic AI for Multilingual Healthcare Support
On July 4, 2026, the United States will celebrate the 250th anniversary of the signing of the Declaration of Independence. Much has changed since 1776, from the expansion of rights to major technological advancements. The United States is now one of the world’s most...
Employing AI to Address Common Health System Challenges
Becker’s Hospital Review recently ranked the United States’ top 65 health systems by annual revenue. As the article noted, most health systems experienced a revenue increase in 2024 as patient volumes rebounded and provider productivity improved. However, rising...
3 Top Healthcare Industry Challenges and How AI Can Help You Overcome Them
In 2008, the AAMC projected a shortage of 124,000 full-time equivalent physicians by 2025. As Feeling the Impact of the Physician Shortage 2025 report notes, that shortage was not a myth. Along with staffing shortages of both physicians and nurses the United States...
Mastering Digital Literacy for the AI-Driven Healthcare World
Literacy is a common education topic in the United States. Approximately 80 percent of adults in the United States are literate, although less than half have literacy below a sixth-grade level. Literacy is paramount in healthcare. That’s because it enables patients to...
AI in Healthcare: Navigating Innovation, Security and Patient Safety
Roughly two out of three physicians use artificial intelligence (AI). The technology might have been adopted by the healthcare industry later than other sectors, but it appears to have made a substantial impact. As we mentioned in a previous blog highlighting 20...
Agentic AI for Healthcare: Transforming Patient Care and Operational Efficiency in Orthopedic Practices
Becoming a physician requires multiple years of schooling, grueling hours and a strong academic mind. Doctors who want to specialize in a specific area of medicine must also complete residencies and sometimes fellowships. Orthopedic training is known for its...
7 Practical Steps to Increase Patient Satisfaction with Agentic AI in Healthcare
Patient satisfaction should always be a priority for healthcare providers. However, it became a substantial component for measuring healthcare quality. Why? Because it not only influences reputation but also impacts outcomes and reimbursement. According to a study...
