Creating New Efficiencies for Healthcare Call Centers Through Conversational AI
If you rarely want to answer your phone, you’re certainly not alone. Approximately 80 percent of Americans say they typically don’t answer their cell phone when an unknown number calls, and one-quarter of those aged 18-34 ignore the ringing altogether, no matter who...
Conversational AI: Providing Support for Short-Staffed Mental Health Practices
Mental illness: it’s an issue affecting many Americans but is still seen as somewhat taboo to talk about openly. One in five adults in the United States lives with a mental illness, fewer than half of whom receive treatment for it. The American Psychological...
A Guide to HIPAA-Compliant Conversational AI for Healthcare
Fort Knox houses the United States gold reserves — 147.3 million ounces. With the book value of gold at $42.22 per ounce, it’s no wonder the military base is heavily guarded and one of the most secure places in the world. Protected health information (PHI) might not...
Unleashing the Power of Artificial Intelligence in Healthcare
For fans of the popular movie series, Transformers come in the form of heroic Autobots and villainous Decepticons. Perhaps not nearly as exciting for some is the healthcare industry transformer AI. According to a survey conducted by the American Medical Association,...
Chatbots vs. Conversational AI: Understanding Key Differences and Benefits
The English language is full of words and phrases that are spelled and sound similar but have different meanings. Cent and scent, compliment and complement and feat and feet are just a few examples. In healthcare, the terms EHRs and EMRs often are used...
5 Healthcare Tech Trends You Need to Know
We’re more than halfway through the year, and artificial intelligence (AI) remains a hot topic. More than 60 percent of business owners believe AI will increase productivity and improve their customer relationships. Nearly two-thirds of physicians responding to an...
Responsible AI for Patient Support: Enhancing Healthcare Quality (Part 2)
The adoption of AI certainly has the potential to transform the healthcare industry. However, the importance of ethical and responsible AI in healthcare cannot be overstated as it is essential for ensuring patient safety, equity and trust. In part one of this blog, we...
Responsible AI for Patient Support: Enhancing Healthcare Quality
Artificial intelligence is not new to healthcare. AI applications were first used in the 1970s to help with biomedical problems. These days, AI spans numerous healthcare applications, from appointment scheduling and post-discharge follow-up to symptom assessment,...
Conversational AI: Minimizing Administrative Tasks to Enhance the Doctor-Patient Relationship
In the United States, physician often tops the list of esteemed and respected professions. Such medical professionals are charged with caring for patients and improving health outcomes through evidence-based decision-making. Along with patient care, physicians must...
Achieving TCPA Compliance With Conversational AI
Healthcare is full of acronyms: EHR, SDOH and FQHC just to name a few. HIPAA often tops the list because a lack of compliance with it has the potential to result in costly fines and penalties. Although independent from HIPAA, the Telephone Consumer Protection Act...
Conversational AI vs. Live Staff: Combining for Optimal Patient Engagement
Patient engagement continues to be a popular topic among healthcare providers, especially with the rapid shift toward healthcare consumerism. And why not? It offers numerous perks, from reduced costs and increased reimbursement to improved patient outcomes,...
Employing Conversational AI to Increase Patient Retention
No matter how you look at it, healthcare is a business. Physicians might go into practice with the sole goal of improving patient outcomes, but they must maintain financial sustainability to keep their doors open — and probably to pay off loads of debt from medical...
