Simplify virtual care
using HIPAA compliant
telemedicine software

Telehealth is for everyone—but it’s not the same for everyone.

Launch Within a Week

Streamlined implementation ensures you start seeing patients virtually in less than 7 days.

Reduce Time by 75%

Automated appointment workflows free up staff to focus on business priorities.

Reduce No Shows by 50%

Improve access with virtual care that improves appointment adherence, increasing volume and revenue.

Launch Within a Week

Streamlined implementation ensures you start seeing patients virtually in less than 7 days.

Reduce Time by 75%

Automated appointment workflows free up staff to focus on business priorities.

Reduce No Shows by 50%

Improve access with virtual care that improves appointment adherence, increasing volume and revenue.

Ben

Ben Hose

Co-founder and Chief Technology Officer | TripDoctor

“Providertech’s team exceeded our expectations in terms of cost, quality of developers, communication, and project management abilities.”

HIPAA
Azure

How it Works

Your clinic schedules an appointment in your practice system or ours.

Our integrated software leverages the appointment type for customized virtual care messaging.

Automated pre-visit FAQs and instructions are sent to patients based on your requirement.

We text your patient an appointment reminder with the video visit link.

Your clinic accesses and launches the video visit from your practice system.

Your clinic schedules an appointment in your practice system or ours.

Our integrated software leverages the appointment type for customized virtual care messaging.

Automated pre-visit FAQs and instructions are sent to patients based on your requirement.

We text your patient an appointment reminder with the video visit link.

Your clinic accesses and launches the video visit from your practice system.

CareTele Features

On-demand &
scheduled appointments

Enable better access when and where your patients need you, whether instantly or later.

Branded communications

Leverage built-for-you landing pages, provider profiles, and SMS text messaging templates.

Automated workflows

Eliminate manual patient calls by automating call prep, virtual visit links, and more.

Payment collection

Process patient payments remotely at the point of service.

Easily communicate with your patients while safeguarding their information.

Built for HIPAA compliance by healthcare technology experts on Azure’s HITRUST certified cloud.

Encryption for all data and Personal Health Information (PHI)

Data sent to and from Providertech’s Azure cloud infrastructure is encrypted with TLS/SSL with authentication devices for client and server-side

Secure and HITRUST Certified Infrastructure

Our environments and your data run on Azure’s HITRUST certified infrastructure leveraging Azure blueprints and security technologies such as two-factor authentication, IAM access control management, encryption at rest and in transit and more…

Built with TCPA safeguards

Safely communicate with patients in compliance with federal regulations using right party validation, a reassigned phone numbers API, and more.

Seamless integration with all major EHRs

Quick and customized implementation

Up-to-date regulatory documentation using automated processes

Actionable, real-time data and insights

Use Cases

Primary care services
Lifestyle counseling
Pre and post-operative visits
Behavioral health services
Symptom triage
Lab and diagnostic results
Nurse advice lines

Frequently Asked Questions

Benefits of Telemedicine

 
What is telemedicine?

Telemedicine is a method of providing healthcare services using telecommunications technology. Telemedicine allows healthcare providers to virtually evaluate, diagnose, and treat patients using video conferencing, phone calls, and other technology. Telemedicine enables board-certified doctors, nurses, and other healthcare professionals to conduct patient consultations remotely. This ensures patients can safely receive the care they need, when and where they need it.

What is the difference between telemedicine and telehealth?

While “telemedicine” often refers to clinical diagnosis and monitoring using video technology, “telehealth” is the more common name. “Telehealth” is also used in a broader sense to describe the comprehensive scope of methods for enhancing clinical care, education, and other health-related fields using technology.

To learn more about the difference between telemedicine and telehealth, read 6 Benefits of Telehealth for Healthcare Providers.

Why should healthcare providers use telemedicine?

Telemedicine enables healthcare providers to safely deliver quality healthcare services to patients wherever they are. As the healthcare landscape continues to evolve with the effects of COVID-19, telemedicine ensures patients can receive the care they need remotely. This keeps patients and providers safe because it minimizes unnecessary in-office visits. It also allows healthcare providers to stay connected with patients, which results in better, healthier patient outcomes.

How can my practice benefit from telemedicine?

Telemedicine offers many benefits for healthcare providers and organizations, including:


Convenience.
Both patients and providers benefit from the flexibility to connect virtually when and where it works for both parties.

Increased revenue. By offering video visits, providers can more efficiently see patients in less time than in-person visits. Our automated workflows also simplify the appointment process so you can efficiently confirm or reschedule appointments, thereby reducing no-shows and capturing more appointment volume.

 

Improved health outcomes. Telemedicine makes it easier for providers to stay in-touch with patients out of the office. From lifestyle counseling and behavioral health check-ins to virtual chronic care management, patients can stay engaged in their care without setting foot in the waiting room.

 

Increased patient access. Our HIPAA compliant texting app allows healthcare practices to better manage appointments allowing patients to easily respond to automated text reminders with the ability to confirm, reschedule, or cancel upcoming appointments. It also provides patients with a secure channel to respond with other important information. As a result, providers can more efficiently maximize their scheduling capacity without needing to manually call individual patients.

 

Reduced risk of exposure to COVID-19. Virtual visits minimize unnecessary in-person contact which means patients and providers are less likely to encounter COVID-19 and other germs.

How does telemedicine work?

With telemedicine, healthcare providers can securely diagnose and treat patients using video chat or phone calls. Providers can initiate an on-demand or scheduled appointment by sending a link to a patient via email or text. When a patient receives the link, they can join the remote consultation by clicking the link which opens up the visit in their web browser. Providers can take notes and sync them to the EHR automatically for easy reference.

What are some ways healthcare providers can use telemedicine?

Healthcare providers can use telemedicine in a variety of ways depending on their medical specialty. Telemedicine services allow doctors and nurses to:

  • Deliver many primary care services
  • Conduct remote visits with geographically dispersed patients
  • Direct patients to specialists, urgent care or the ER as necessary
  • Offer lifestyle and behavior counseling
  • Conduct pre-operative and post-operative visits
  • Discuss lab results, blood work, and diagnostic screenings

…and more.

HIPAA Compliance & Security


Is telemedicine HIPAA compliant?

Telemedicine is HIPAA compliant when it uses appropriate physical, technical, and administrative safeguards to protect PHI. We use encryption and other security measures to comply with HIPAA and other security regulations. This ensures you can maintain the confidentiality, integrity, and safety of any protected health information that is stored or transmitted.

Can I safely send messages, files, and other attachments via your telemedicine platform?

Yes, our telemedicine software allows you to use a secure messaging feature that encrypts photos, scans, and other files that you send or receive.

How does Providertech’s CareTele telemedicine platform comply with HIPAA requirements?

We use encryption to protect sensitive health data that is stored, sent, or received by your patients and providers. This ensures unauthorized users cannot access PHI or other secure information in the event a device or lost or stolen.

How do I choose a HIPAA compliant telemedicine company?

There are many different telemedicine companies offering virtual visits. When looking for a telemedicine software, consider the following questions:

  • How do they ensure HIPAA compliance?
  • How do they simplify the telemedicine workflow?
  • How have they demonstrated success for other practices?
  • What kind of support and training do they provide?
  • What is their healthcare experience?
  • Is the telemedicine software easy to use?
  • Does the telemedicine solution integrate with our EHR?
  • What is the patient experience like?
  • What is the pricing structure?
  • How can we customize the solution based on our needs?

Implementation & Using CareTele

What EHRs can integrate with your telemedicine services?

We integrate with most major electronic health records and practice management systems, including:

  • Allscripts
  • AthenaHealth
  • Centricity
  • Cerner
  • Epic
  • NextGen

…and more.

What features are included in your telemedicine platform?

The following features come standard in our telemedicine solutions:

  • HIPAA compliant video and audio calls that allow up to 4 participants to join on-demand or scheduled virtual appointments
  • Automated and customizable workflows to streamline the patient experience before, during, and after a video visit < /li>
  • File sharing, screen sharing, and note-taking capabilities to enhance the consultation and capture necessary information < /li>
  • Payment processing so you can collect co-pays and fees at the point of service < /li>
  • Custom marketing and communications, including landing pages, provider profiles, and HIPAA compliant appointment reminders and text messages. < /li>

…and more.

What kind of appointments can I conduct via telemedicine?

Using CareTele, you can offer on-demand telehealth visits that allow you to see your patients in real-time as your providers are available. Your patients can also schedule video visits the same way they would schedule an in-person visit. Offering both instant and future appointment options ensures your patients can access telemedicine services when it’s convenient for them.

What are the system requirements for your telehealth solution?

It’s inconvenient to ask your patients to download another mobile app, so we ensure you can deliver secure telehealth services with minimal system requirements. All patients and providers need is:

  • A strong internet connection
  • Network with public access
  • A mobile browser on iOS or Android OR a laptop/desktop with a camera and microphone

Get Started

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